Horrible
I was disappointed that Westin Oaks has no bellman. I was told that the nice friendly guy Dmario that was working as a bellman is no longer working here by front desk. I always come and he is always...
Great stay!
It was a great stay. I love staying at the Westin Galleria. Convenient to the Galleria, wonderful maid service Lee the conceriege, found my bag, saw my name on it, found me in the directory and...
Attendant MAHA is a 5-Star Hero
Parking attendant Maha was GREAT!! exceptionally helpful locating my car. I do not walk well because of recent back surgery. It was late and the Galleria was closed. I exited by foot at the wrong...
Policies
Deposit & Cancellation Policies
Deposit and cancellation policies vary by room type and/or rate selected. Please see policy information on the checkout page.
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Star Ratings
Star-ratings are a way you can learn what to generally expect in regards to quality and service when you book a hotel. Five-stars is the highest rating.
5 stars: No detail is left unaccounted for at these breathtaking luxury hotels. With a plethora of amenities, above-and-beyond accommodations, and stellar service, you’ll feel like royalty during your stay.
4 stars: These outstanding hotels offer a high degree of accommodation, premium in-room amenities, facilities and service.
3 stars: The hotels offer quality accommodations with a good selection of in-room amenities, facilities and service.
2 stars: These hotels provide good value with modest accommodations, adequate in-room amenities, facilities and service. Offering limited extras, these hotels are affordably priced.
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