First class customer service
Awesome weekend. Staff was very helpful and friendly. Chelsea was amazing every step of the way. She always gave you a welcome greeting with a big beautiful smile. She did all of that even after...
AVOID AT ALL COSTS. THIS HOTEL WILL RIP YOU OFF.
I wish I could give this hotel 0 stars. It is in a bad area of town and there are no doors on the bathroom. My wife and I made sure that we would receive a refund before checking out and going to...
Fair
Our parking attendant Rayy was very courteous; beds were comfortable. The snack bar could have had a better selection of snacks. Front desk attendant on both day and night shifts were very nice and...
Policies
Deposit & Cancellation Policies
Deposit and cancellation policies vary by room type and/or rate selected. Please see policy information on the checkout page.
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She did all of that even after...","rating":5,"meta_data":{"tripadvisor":{"rating_image_url":"https:\/\/www.tripadvisor.com\/img\/cdsi\/img2\/ratings\/traveler\/s5.0-25881-5.svg","url":"https:\/\/www.tripadvisor.com\/ShowUserReviews-g56003-d10259175-r883816923-Aloft_Houston_Downtown-Houston_Texas.html?m=25881#review883816923","data":{"id":"883816923","lang":"en","location_id":"10259175","published_date":"2023-03-27T11:01:30-0400","rating":5,"helpful_votes":"0","rating_image_url":"https:\/\/www.tripadvisor.com\/img\/cdsi\/img2\/ratings\/traveler\/s5.0-25881-5.svg","url":"https:\/\/www.tripadvisor.com\/ShowUserReviews-g56003-d10259175-r883816923-Aloft_Houston_Downtown-Houston_Texas.html?m=25881#review883816923","trip_type":null,"travel_date":"2023-03","text":"Awesome weekend. Staff was very helpful and friendly. Chelsea was amazing every step of the way. She always gave you a welcome greeting with a big beautiful smile. 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Star Ratings
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5 stars: No detail is left unaccounted for at these breathtaking luxury hotels. With a plethora of amenities, above-and-beyond accommodations, and stellar service, you’ll feel like royalty during your stay.
4 stars: These outstanding hotels offer a high degree of accommodation, premium in-room amenities, facilities and service.
3 stars: The hotels offer quality accommodations with a good selection of in-room amenities, facilities and service.
2 stars: These hotels provide good value with modest accommodations, adequate in-room amenities, facilities and service. Offering limited extras, these hotels are affordably priced.
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