In need of a complete overhaul
Long list of problems...stains on the carpets, rubbish build up in the lobby, green water in the hot tub, mold spots on the shower walls, ripped padding on the headboards, the "still not working...
Not Hilton Family Standard.
Front staff was helpful and good location near the mall.
We booked a room with two beds but downgraded to one bed room, front desk told they will reduce the rate but never applied at check-out...
Poor Representation of the Hilton and Embassy Suites brands
To start off positive, the staff was very friendly. I did find it interesting that when I was speaking to one of the front desk staff about the problem locating a working ice machine, the person with...
Policies
Deposit & Cancellation Policies
Deposit and cancellation policies vary by room type and/or rate selected. Please see policy information on the checkout page.
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Star Ratings
Star-ratings are a way you can learn what to generally expect in regards to quality and service when you book a hotel. Five-stars is the highest rating.
5 stars: No detail is left unaccounted for at these breathtaking luxury hotels. With a plethora of amenities, above-and-beyond accommodations, and stellar service, you’ll feel like royalty during your stay.
4 stars: These outstanding hotels offer a high degree of accommodation, premium in-room amenities, facilities and service.
3 stars: The hotels offer quality accommodations with a good selection of in-room amenities, facilities and service.
2 stars: These hotels provide good value with modest accommodations, adequate in-room amenities, facilities and service. Offering limited extras, these hotels are affordably priced.
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