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Hang tight while we fetch the current lowest rates available...
Property Amenities
Property services
Laundry facilities
24-hour front desk
ATM/banking
Concierge services
Connecting/adjoining rooms available
Dry cleaning/laundry services
Elevator/lift
Express check-out
Free newspapers in lobby
Free weekday newspaper
Gift shops or newsstand
Grocery/convenience store
Luggage storage
Multilingual staff
Safe-deposit box at front desk
Smoke-free property
Television in common areas
Tours/ticket assistance
Activities
24-hour fitness facilities
Outdoor pool
Outdoor pool (surcharge)
Business services
24-hour business center
Meeting rooms
Food and drink
Bar/lounge
Microwave (on request)
Microwave (surcharge)
Refrigerator
Refrigerator (on request)
Refrigerator (surcharge)
Restaurant
In-Room Amenities
Bedding and linens
Free cribs/infant beds
Reviews
Hilton Garden Inn Houston NW America Plaza
967 Reviews
#43 of 617 hotels in Houston
TripAdvisor Traveler Rating
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Excellent
710
Very Good
148
Average
51
Poor
22
Terrible
36
Recent Reviews
Janet P wrote a review on
February 28, 2024
Trip Type:
Service needs an update more than facilities
Terrible. Worst Hilton experience ever. The hotel in a sketchy area of town is in the midst of remodeling, but that can't be used as an excuse (with the exception of contractor vehicles blocking...
AKurt wrote a review on
November 07, 2023
Texas
Trip Type:
Middle of the road HGI with some cheap touches
Start with the positives - rooms are fine, not the most recent updates but it's OK and clean. Breakfast service was good and attentive. Food was typical HGI which is fine for me and always better...
Truthful_Reviewer100 wrote a review on
September 28, 2023
Trip Type:
This is what is really going on at this Hilton
Rehaan - The front desk is super important. Unfortunately, Rehaan is completely incompetent. He kept saying that he didn’t know the answer and that he would ask someone else, but never did. He was...
Policies
Deposit & Cancellation Policies
Deposit and cancellation policies vary by room type and/or rate selected. Please see policy information on the checkout page.
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Star-ratings are a way you can learn what to generally expect in regards to quality and service when you book a hotel. Five-stars is the highest rating.
5 stars: No detail is left unaccounted for at these breathtaking luxury hotels. With a plethora of amenities, above-and-beyond accommodations, and stellar service, you’ll feel like royalty during your stay.
4 stars: These outstanding hotels offer a high degree of accommodation, premium in-room amenities, facilities and service.
3 stars: The hotels offer quality accommodations with a good selection of in-room amenities, facilities and service.
2 stars: These hotels provide good value with modest accommodations, adequate in-room amenities, facilities and service. Offering limited extras, these hotels are affordably priced.
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